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ORDERING
You’re welcome to order online, phone us on (03) 9417 2722, fax us on (03) 9497 5879 or email us at sales@marathonaustralia.com.au When ordering via email and faxing, please list the Item Number (colour number for threads) OR Item Name , quantity of each item, Ph No and delivery address.
PAYMENT
- Online Payment
We use the 'PAYPAL secure online payment system' to protect our clients’ sensitive information. When you use PAYPAL your Credit Card details are NOT transmitted to Marathon Australia at any time during the order and payment process or afterwards.. For more details, please visit PayPal.
   
- Credit Cards (if placing an order via email)
DO NOT EMAIL Credit Card information. Please phone in.
- Direct Bank Transfer
We will send our bank account details to you if you wish to pay by direct deposit.
(****NB: We can also request money via PayPal even if orders are placed over the ph or via email. You must have an account with PayPal.)
GUARANTEE
100% customer satisfaction guaranteed. If for any reason you are not completely satisfied with any items which you have purchased from us, simply return the items for a full refund. Please return the goods within 30 days. Once the product is back to us, we process the refund (including freight cost for returning goods) within 24 hours. Any defective products will be replaced straightaway or refunded the purchase price.
SHIPPING CHARGES
Within Australia
We use Australia Post and Courier services, and charge our customers exactly what we are charged. For Metro areas, Courier is quicker and cheaper than Australia Post.
Couriers Please - the freight company we use - now networks with nearby retail outlets (petrol stations, newsagents and Seven-11 stores), and if no one is home to receive goods, the courier driver leaves a card, takes the parcel to a nearby retal outlet, and leaves the parcel there. When you track your delivery, it will say where to collect your parcel. Alternatively, we can instruct the driver to leave your parcel at your front door or somewhere safe.
For regional area customers and customers with P.O. Box addresses, we use Australia Post services only.
We always send a confirmation email with a tracking number as soon as you place your order. Please let us know if you don't receive our tracking email. Also, if you don't immediately receive an email from us, you could check your junk mailbox, as sometimes legitimate mail finds its way there.
VIC/TAS/NSW/SA/QLD - $13.50 (GST Inc)
NT - $17.00 (GST Inc)
WA - $17.00 (GST Inc)
*****NB:
1. For freighting Cutaway and Tearaway stabilizers by the roll: We charge flat rates, however, if we are freighting stabilizers by the roll (weighs 5 - 9 kg per roll), we will need to charge what Australia Post charge us, and request extra freight cost.
2. For small orders:
VIC/ TAS/ NSW/ TAS/ QLD - If we use 500g Normal Post bag ($8.50 - up to 2 x 5,000m cones or 12 x 1,000m cones fit in it)/ 1kg bag ($11.00 - up to 4 x 5,000m or 24 x 1,000m) we refund $5.00/ $2.50 into your PayPal account.
WA/ NT - if we use 500g/ 1kg bag, we refund $8.50/ $6.00, and if we use 3kg bag ($13.50 - up to 12 x 5,000m cones or 60 x 1,000m cones fit in it), we refund $3.50 into your PayPal account.
3. Special Post Service:
EXPRESS POST: If you require Express Post service for urgent orders, please instruct us so by email or over the phone.
REGISTERED POST: For orders over $130,00 and units/ aparments, we use Registered Post (Signature on Delivery). We've never had problem with Normal Post so far, however, if you'd like us use Registered Post service for all your orders, please let us know.
Outside Australia
For all overseas orders, we use Australia Post and freight charges vary according to weight and destination. Upon request at the time you place your order, we would be happy to quote a freight charge for your order before dispatch. Once you have accepted our quote, we will send your order.
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