I have dealt with Shin Woo for many years. They have always had a very comprehensive range of colours at very competitive prices to meet all our needs. Susie's service and delivery have been outstanding with very quick turnaround times. She has always been very professional with her attention to customer service. I would like to highly recommend to any company requiring their service.
Why are Shin Woo special? Well, take this example. Once we forgot to place an order when we should have - and of course, we had to finish the production run by the next day. In desperation we rang Susie Paek at 9pm in the evening. Susie delivered the thread we needed that night, and we met our delivery target. Great service!
In all the years we have been dealing with Shin Woo Australia, we can honestly say that we have never had any problems. The products are of high quality, always have stock and as soon as we order we get it the same day or the next morning. Absolute pleasure to deal with. Hassle free ordering and sending!
Very happy with the service we have had over the past 14 years. Very happy with the quality of the threads.
My experience with the Marathon Cottons and Susie have been both positive. The products are very competitively prices and Susie is always willing to help. I recommend you give the a try.
Our company has dealt with Shin Woo in excess of 8 years and have always found their product/ service and personnel first class. Excellent delivery times & always helpful and plenty of stock.
Over the past 12 years, we have been using Shin Woo Australia. I have found everyone at Shin Woo very helpful. I love the vibrant colour range of the cottons and the quality very good. When I order any product the delivery time has always been excellent. Their prices are also very good and we will continue to use the products in the future.
We have been dealing with Shin Woo for the past 12 years. During this period, we have found that their quality products, competitive prices and excellent service have been a real bonus to our company.
You are a champion, Susie!
Thank you for your swift processing of my order. Your service is amazing. Very much appreciated by a small user of your product for a wonderful hobby.
I have been sourcing supplies from Marathon Australia for the past few years. I have always found the service to be exceptional, and the threads are great.
Thank you for your ongoing work and service.
I just wanted to say thank you for your amazing service. I received a very friendly email very soon after placing my order on Thursday and then a follow-up the next day when the order was posted. Your service is the friendliest and fastest I have ever encountered when ordering online and I will definitely be ordering from Marathon again. Thanks again.
We are a group of ladies from rural Victoria. We've started an embroidery group for people in our area. We hire a bus once a year and visit different warehouses as part of our shopping tour and of course, we like to check out threads we can use. We are pleased to provide this recommendation for Marathon Australia. They welcome us and provide cheerful service, even though we all buy small quantities of thread.
Marathon threads are not the cheapest in the market, but considering the quality and service we are getting, we don't mind paying a little bit more per cone. It's hard enough to remain competitive and efficient, without having to worry if our thread supplier will have enough stock.
I am a home embroiderer with two machines, and I have a little business on Etsy at local markets. I have purchased threads from Marathon on many occasions. They are of amazing quality, with a superb finish. None of the threads have ever given me problems with shedding or breaking. Postage is always Express, and Susie helps to get the very best value postage for my purchases. Threads always come safely boxed. The customer support is second-to-none, with e-mails and phone calls answered kindly and promptly. I don't buy my threads anywhere else.